Returns & Refunds

Please contact us regarding any issues with your order. If you are not 100% satisfied with our products, please return it for a refund. We accept returns for any unused items that were not discounted or defective within 21 days of the ship date. You may contact us at customersupport@praistones.com or by calling direct (888) 507-2966 from 8:30 AM to 4:30 PM (EST), Monday through Friday. Shipping costs are not refunded and return and exchange shipping costs are your responsibility. We will however, pay the return shipping costs if the return is a result of our error (incorrect or defective item). Returns are processed within 5‑7 business days of the package receipt and funds will be reimbursed according to the original payment.

Product returns may be sent to (please include your original packing list):

 

Praistones LLC

4300 W. Lake Mary Blvd.

Suite 1010, #265

Lake Mary, FL 32746

​Attn: Returns

PraiStones LLC

1631 Rock Springs Rd. #332

Apopka, FL 32712

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